Welcome to the CSH DIREK FAQ section, where you'll find answers to the most important questions about our services and how to use the app!
CSH DIREK is one of the first legally authorized fintech company in Haiti, providing an innovative e-wallet solution that allows users to send, receive, and store money securely. Our mission is to expand financial inclusion and improve lives by offering reliable financial tools to Haitians, both locally and in the diaspora.
CSH DIREK is designed for everyone in Haiti and the Haitian diaspora. Whether you are an individual, a small business owner, or part of an organization, you can benefit from our e-wallet services.
CSH DIREK operates under authorization from the Haitian government and follows strict regulatory guidelines. We securely store 75% of our funds in BRH bonds, ensuring safety and transparency.
Yes! CSH DIREK offers USSD services for feature phone users. Dial our code to access your account and perform transactions.
To send money: • Open the app or use the USSD menu. • Select “Send Money.” • Enter the recipient's phone number or e-wallet ID and the amount. • Confirm the transaction.
It is crucial to double-check the recipient's phone number before confirming your transaction. CSH DIREK does not guarantee refunds for money sent to an incorrect phone number. Once the transaction is completed, it cannot be reversed. Tips to avoid mistakes: • Verify the recipient's number with them directly before sending money. • Carefully review the details on the confirmation screen before completing your transaction.
Yes, your loved ones abroad can send money directly to your CSH DIREK wallet. We have partnerships with moneytransfer companies in other countries to make this process seamless.
Transaction fees depend on the type and amount of the transaction. Please check our fee structure in the app for details.
CSH DIREK offers a wide range of services, including: • Money transfers • Bill payments • Mobile top-ups • Secure e-wallet storage • Virtual and physical debit cards • CD/MUSO
Yes! You can pay electricity, water, internet, and other bills directly through the app.
You can reset your PIN through the app or by contacting our customer support team. Ensure you have your ID and registered phone number handy for verification.
Contact our support team immediately to block your account and protect your funds. You can access your account on a new phone by logging in with your credentials.
You can reach us via: • Phone: 509 3775 9803 • Email: support@cshdirek.com • Chat: Use the in-app chat for quick assistance.
Visit our website or contact us through the app to apply. Agents must meet specific criteria and complete training to ensure excellent service.
Agents facilitate transactions such as deposits, withdrawals, and registrations, making our services accessible to all, especially in remote areas.
Yes! CSH DIREK is committed to empowering users, especially women, through educational videos and guides on saving, budgeting, and starting businesses.